Refund Policy

Last Updated: July 2026

We want you to feel confident in your ColestZen purchase. This page explains how the 60-Day Money Back Guarantee referenced on our site works.

60-Day Money Back Guarantee: If you are not satisfied with your results for any reason, you may request a full refund within 60 days of your purchase date — no questions asked.

How Orders Are Processed

All orders placed through this page are completed on a secure, independent third-party checkout page operated by the product's official retailer. That retailer processes your payment, ships your order, and handles all refund requests directly. This site does not process payments or issue refunds itself.

Physical Product Returns

If you are dissatisfied at any time during the 60 days after your purchase, you can send the product back by mail to the return address below. Once your return is received, your refund will be processed within 3 to 5 business days.

To be eligible for a refund, your request must be made no later than 60 days after your product was shipped to you. You can find the ship date on your package or inside your confirmation email.

Return Address:
JetPack
285 Northeast Ave
Tallmadge, OH 44278

⚠️ Please note that return shipping costs are not covered.

How To Get Your Refund

Digital Product Refunds

If you are dissatisfied with a digital bonus or product at any time during the 60 days after purchase, simply send an email to the support address below and your refund will be processed — no return necessary.

Questions About Your Refund

If you have any questions about your order or refund, you can reach the retailer's support team directly:

📧 support@trycolestzen.com

Because this site is an independent, affiliate-supported informational page and does not handle billing or fulfillment, we are unable to process refunds, cancellations, or order changes directly. For the fastest resolution, please reach out using the contact information above or the details on your order confirmation.